Terain
Integrated Therapies — End-to-end digitization of a physical neurorehabilitation center
Año
Q1 2026
Sector
Healthcare / Neurorehabilitation
Estado
Live in production
Terain is a physical neurorehabilitation center with 40 years of clinical evidence, led by specialists trained abroad. Despite that professional standing, the center ran entirely by hand: appointments over WhatsApp and phone calls, paper medical records, payment on credit and no traceability of patient progress. In a 30-day implementation cycle we built and deployed a complete digital ecosystem that transforms the operation without compromising its human, personalized philosophy.
30 Days
Development + rollout
Pay First
Prepaid model
24/7
Online booking
0 Debts
Outstanding payments
The challenge: a 100% manual operation
Terain faced four structural problems before the project. Appointments were coordinated over WhatsApp and phone calls, causing errors, double bookings and a constant administrative load on the therapists. Patient files were physical, with no digital backup, no fast search and no way to measure progress objectively. Payment was collected after sessions, creating frequent debts and putting health professionals in the awkward position of chasing their own patients for money. And with no follow-up structure, there was no way to document therapeutic progress so that it was visible to both the team and the patient.
Institutional Website
A website that conveys the value proposition with visual and clinical authority: the specialist team, treatment areas and an experience that matches Terain's standing.
24/7 Digital Booking
A self-service booking system built into the site. It removes calls, coordination messages and double bookings, with no middleman.
Digital Medical Records
A digital chart per patient with history, diagnoses, session-by-session progress and clinical notes. Progress visible to both the team and the patient.
Prepaid Model (Pay First)
Patients top up session credit before booking. No balance, no booking. Fully automatic, with no involvement from the clinical team.
The solution: an integrated digital ecosystem
Institutional website
A website that conveys the center's value proposition with visual and clinical authority: an introduction to the specialist team, the treatment areas and an experience that matches Terain's standing. It builds trust before the patient takes any action.
Digital booking system
Built directly into the site, it lets patients book on their own 24/7, with no middleman. It removes the calls, the coordination messages and the double bookings.
Digital medical records and traceability
Each patient has a digital chart that centralizes their history, diagnoses, session-by-session progress and clinical notes. The team can measure progress objectively and the patient can see how far they have actually come.
Prepaid model (Pay First)
The highest-impact change. The system runs on session balances: the patient tops up credit before receiving the service, whether for sessions or assessments. No balance, no booking. It is fully automatic, with no involvement from the clinical team.
Antes vs. Después
The impact of the Pay First model
The deepest change was not technological but a shift in business logic. By inverting the payment flow, Terain solved a chronic problem in healthcare practices: the conflict between the clinical role and the collections role. With the prepaid model, the system acts as an automatic access control. The result works both ways: better financial health for the center, and a better professional experience for the clinical team, who can now focus exclusively on what they do best.
A 100% Digital Operation
No paper · No debts · No double bookings
Philosophy preserved
A core requirement was that digitization must not dilute Terain's identity. The system was designed to run in the background: efficient, invisible, reliable. Patients still get personalized, human care; what changed is that the entire administrative and financial process around that care now works without friction and without putting professionals in uncomfortable situations.
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